Legal Disclaimer

Last Updated: September 2026

General Information

The information provided on the SECRETSBOX MEDICAL COOLERS website, including product descriptions, articles, guides, FAQs, images, videos, and other content, is provided for general informational and product-use purposes only.

SECRETSBOX MEDICAL COOLERS is operated by HK SECRETSBOX Group Limited.

While we make reasonable efforts to keep the information on our website accurate and up to date, we do not represent that all information will always be complete, error-free, or applicable to every individual situation.

Medical Disclaimer

Information provided on this website is not medical advice and is not intended to replace advice, diagnosis, or treatment provided by a qualified healthcare professional.

SECRETSBOX cooling products are designed to support the transportation and temperature-controlled storage of compatible temperature-sensitive items. Customers should always follow the storage and handling instructions provided by the manufacturer of their specific medication.

Medication storage requirements may vary depending on the medication, formulation, whether it has been opened or used, environmental conditions, and other factors.

If you are uncertain about the appropriate storage conditions for your medication, consult your healthcare professional, pharmacist, or the medication manufacturer before use.

Temperature & Product Performance

Temperature ranges, cooling durations, battery runtimes, and other performance information displayed on our website are based on the specifications and/or testing conditions applicable to the relevant product.

Actual performance may vary depending on factors including ambient temperature, starting temperature, power source, battery condition, frequency of opening, product load, operating environment, and method of use.

Customers should review the instructions and specifications for their specific SECRETSBOX product before use.

Medication Compatibility

References on this website to insulin, GLP-1 medications, injectable medications, or other temperature-sensitive products are intended to help customers understand potential product applications.

Such references do not constitute medical advice or a guarantee that a particular SECRETSBOX product is suitable for every medication or every storage situation.

Always check the official storage requirements of your medication and confirm that the specifications of the selected SECRETSBOX product meet those requirements before use.

Travel & Transportation Information

Information concerning air travel, airport security, transportation, customs, or travel requirements is provided for general informational purposes only.

Regulations and carrier policies may vary by country, airport, airline, and destination and may change over time.

Customers are responsible for checking the current requirements of the relevant airline, airport, transportation provider, and government authorities before traveling.

Third-Party Names & Trademarks

Any third-party product names, medication names, company names, trademarks, or registered trademarks mentioned on this website belong to their respective owners.

Their appearance on this website is for identification or informational purposes only and does not imply sponsorship, endorsement, partnership, or affiliation unless expressly stated.

Website Information

Product specifications, availability, packaging, features, and other website information may be updated from time to time. We reserve the right to correct errors or update information where appropriate.

Product images are intended to represent our products as accurately as reasonably possible. Actual appearance may vary slightly due to product updates, screen settings, lighting, or other factors.

Limitation of Disclaimer

Nothing in this Legal Disclaimer is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.

Our Terms of Service, Refund Policy, Shipping Policy, Privacy Policy, and applicable product warranty terms provide additional information regarding purchases made through our website.

Contact Us

If you have questions regarding our products or the information provided on this website, please contact:

SECRETSBOX MEDICAL COOLERS
Operated by: HK SECRETSBOX Group Limited
Email: secrtsbox@gmail.com

For questions concerning the storage or use of a medication, please consult an appropriate healthcare professional, pharmacist, or the medication manufacturer.