Yes. Tests have shown that our coolers would last for about 8-10 hours with a 20000mAh portable power bank. It’s a great way to use the USB cooling method when you’re camping, hiking, or off the bitten tracks!

Yes. Our powered travel fridges for meds come with a USB to port C power cord that can be plugged into a solar panel. It allows you to use the USB-powered lid even if you’re camping or hiking completely off the road and haveno electricity!

Can I plug my portable mini fridge into a car cigarette lighter?

Of course, both our plug-in and battery-operated products can be used.

SECRETSBOX, powered insulin coolers come with a USB to Port-C cable.  

Input Power: 5W 

Input Voltage: DC5V 

Input Power of adapter: AC220V 

When traveling by plane, it’s not safe to keep temperature-sensitive medications like insulin in the hold. Hazardous temperature and atmosphere conditions could damage your meds. That’s why we’ve designed all our travel coolers for medicines to beTSA-Compliant. You can go through airport security with them and board the plane with your refrigerated medications

You can click here to view product comparisons and related features, and choose the product that best suits your needs.

Our medical coolers can safely store your insulin and medications at room temperature (below 26°C) or maintain them at refrigerator temperatures (2-8°C). You can view the specific cooling method, performance, and duration on each product's details page.

Yes. All our coolers can perform fridge temperature (35-46°F / 2-8°C) to keep your medicines safe like they would be in your fridge at home. The refrigeration duration will vary according to several factors:  

The model you’re choosing 
The outside temperature 
The cooling method you’re using 
Our most performance cooler is the Portable medical fridge. It’s capable of keeping medicines safe at fridge temperature for an unlimited time when working on power, and for up to 33 hours when working on Biogel Freeze packs

All our portable coolers for insulin and medicines have been tested at the laboratory, and the products’ cooling performances are accurate and reliable. However, we know from experience that traveling with refrigerated medications is stressful, and controlling the temperature provides a great peace of mind.  That’s why our new upgraded Portable medical fridge now comes with a temperature display screen. It shows you the temperature inside your cooling bottle at any desired moment!

Yes! Insulin and temperature-sensitive medications must be kept cool, but never should they freeze. Freezing temperatures can destroy your insulin.  Our new Portable medical fridge comes with an integrated thermostat and anti-freeze security. If the inside temperature drops under 35°F / 2°C, it automatically shuts off and goes back on power whenever the temperature reaches 46°F / 8°C again. Moreover, our coolers are made to work with Biogel Freeze packs instead of water ice packs. Your insulin and medicines freeze at 32°F / 0°C. Unlike water, Biogel crystals freeze at 35°F / 2°C. This naturally prevents your meds from freezing in contact with ice.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available. Please allow some time for the carrier’s tracking system to update.

If your order appears to be significantly delayed or you have not received your tracking information, please contact us at secrtsbox@gmail.com with your order number.

If you need to change or cancel your order, please contact us at secrtsbox@gmail.com as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to modify or cancel it.

Please contact us as soon as possible at secrtsbox@gmail.com with your order number and the correct shipping address.

If your order has not yet been processed or shipped, we will do our best to update the address. Once an order has been handed over to the carrier, address changes may no longer be possible.

Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us promptly at secrtsbox@gmail.com.

Please include your order number, a brief description of the issue, and clear photos of the product and packaging so our support team can review the issue and provide an appropriate solution.

If an item is missing from your package, please contact secrtsbox@gmail.com and provide your order number and details of the missing item.

Our customer support team will review your order and shipment information and assist you with the next steps.

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at secrtsbox@gmail.com.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To start a return, please contact secrtsbox@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return may not be accepted.

Please contact us before sending any return.

For approved U.S. returns, the applicable return address may be:

405 Buford Highway, Building 100, Suite 160
Norcross, GA 30071
United States

Please do not send products to this address without first receiving return authorization and instructions from SECRETSBOX Customer Support.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact secrtsbox@gmail.com.

For questions about orders, shipping, returns, refunds, or damaged products, contact:

SECRETSBOX MEDICAL COOLERS
Email: secrtsbox@gmail.com

Please include your order number whenever possible so we can assist you more efficiently.

Yes. SECRETSBOX products are covered by a 1-Year Limited Warranty from the date of purchase.

The warranty covers eligible defects in materials or workmanship under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications or repairs, improper handling, normal wear and tear, or failure to follow the product instructions.

If you experience an issue with your product during the warranty period, please contact us at secrtsbox@gmail.com with your order number, a description of the issue, and photos or videos showing the problem.

Our customer support team will review your request and provide the appropriate warranty solution based on the circumstances.