Contact information

Contact Information

We're here to help. If you have questions about SECRETSBOX products, your order, shipping, returns, warranty service, or other customer service matters, please contact us using the information below.

Brand: SECRETSBOX MEDICAL COOLERS
Operated by: HK SECRETSBOX Group Limited
Customer Support Email: secrtsbox@gmail.com
Phone: +852 17816877409

Registered Address:
Unit G09, 8/F, Welly Industrial Centre
2-12 Au Pui Wan Street
Fo Tan, Sha Tin, New Territories
Hong Kong SAR

Business Registration Number:
79585693-000-01-26-8

Customer Support

For questions about an existing order, please include your order number when contacting us so that our support team can assist you more efficiently.

For returns, please contact us before sending any product back. Approved returns will be handled according to our Refund Policy and the return instructions provided by our customer support team.

Email: secrtsbox@gmail.com